Refund Guarantee, for 100% Satisfaction

At Fiesto, we believe you should feel confident in your decision from the moment you connect. If you find that our service doesn’t meet your expectations within your first eight hours of mobile usage, we’ll return 100% of your regular monthly and membership fees. Fees related to any roaming or long-distance activity are not included in the refund and will remain payable.

Who Qualifies:

• New subscribers using Fiesto services for the first time are eligible to request this guarantee.

• The ten-hour satisfaction period begins at first activation as shown in our systems.

• This policy covers your first monthly and membership fees only.

• Any costs from roaming or long-distance calls are excluded from this guarantee and will not be reimbursed.

How to Request Your Refund:

• Reach out to the Lumatel Care Team within the first ten hours of your initial usage window and let us know why you’re not satisfied.

• Our team will confirm your activation and check that your usage falls within the guarantee period.

• Once everything checks out, your original payment method will receive a full refund for the eligible charges within seven to ten business days. WeChat and Alipay refunds are processed directly back to your account.

• You are responsible for any charges related to roaming or long-distance use during that time.

Additional Guidance:

• This guarantee is valid only for your first Fiesto subscription. In cases of multiple subscriptions or suspected misuse, Fiesto reserves the right to refuse additional refunds under this policy.

• Questions? The Fiesto Care Team is ready and happy to help.

We appreciate your trust in Fiesto and are committed to making every experience exceptional, right from the first day.